Kilim Geoforest Mangrove Kayaking Tour (Min 2pax)

The guests are advised to be on time. No time compensation will be given for late arrival, and tour timings shall proceed according to the stipulated timing as agreed upon and stated on the invoice.

No refunds will be given for no-shows, and the charter shall be considered as fulfilled.

For cancellations made less than 1 week before the activity date, the 50% deposit will be forfeited.
Cancellations made less than 48 hours (2 days) before the activity date — including same-day cancellations or situations where guests choose not to proceed despite approval from the captain and authorities for safe sailing, are subject to a 100% cancellation fee, with no refund or rescheduling.

For extreme weather, the operator will receive advance warning from the marine department. In such cases, either reschedule to another date and time that both parties is agreed or a full refund will be issued and the booking will be considered canceled. A processing fee of 4.5% of the total paid amount will be applied to any refunds.

For rainy weather, the tour will proceed, but embarkation may be delayed, and the return time may be adjusted. The tour operators are responsible for the final decision on whether to depart or return to the jetty, with safety being the primary concern for all participants. If conditions allow to continue and participants choose not to proceed, it will be fully charged. The tour operators will make the final decision on safety based on weather conditions, prioritizing the safety of guests.